:root {
  --bg: #f4f5f2; --panel: #ffffff; --ink: #1d2421; --muted: #66706b; --line: #dfe3dd;
  --accent: #1f7a5c; --accent-ink: #ffffff; --red: #b42318; --red-bg: #fdecea; --blue: #1d4ed8;
  --warn-bg: #fff4d6; --warn: #8a6100; --ai: #6d28d9; --ai-bg: #f1eafe; --human-bg: #e6f4ee;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; color: var(--ink);
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); font-size: 14px; }
a { color: var(--accent); }
.muted { color: var(--muted); } .small { font-size: 12px; } .error { color: var(--red); }
.pre { white-space: pre-wrap; }
.btn { border: 1px solid var(--line); background: var(--panel); padding: 6px 12px; border-radius: 6px; cursor: pointer; font: inherit; color: inherit; text-decoration: none; display: inline-block; }
.btn:hover { border-color: var(--accent); }
.btn-primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.btn-danger { color: var(--red); border-color: var(--red); }
.btn.confirm { background: var(--warn-bg); border-color: var(--warn); }
.btn-link { background: none; border: 0; color: var(--accent); cursor: pointer; font: inherit; }
input, select, textarea { font: inherit; padding: 6px 8px; border: 1px solid var(--line); border-radius: 6px; background: #fff; }
.tag { display: inline-block; font-size: 11px; padding: 1px 7px; border-radius: 999px; background: #eef0ec; color: var(--muted); }
.tag-red { background: var(--red-bg); color: var(--red); } .tag-blue { background: #e0e9ff; color: var(--blue); }
.tag-ai { background: var(--ai-bg); color: var(--ai); } .tag-human { background: var(--human-bg); color: var(--accent); }
.tag-warn { background: var(--warn-bg); color: var(--warn); }
.pill { font-size: 12px; padding: 3px 9px; border-radius: 999px; } .pill-warn { background: var(--warn-bg); color: var(--warn); } .pill-ok { background: var(--human-bg); color: var(--accent); }

.topbar { display: flex; align-items: center; gap: 24px; padding: 0 16px; height: 52px; background: var(--panel); border-bottom: 1px solid var(--line); }
.brand { font-weight: 700; color: var(--ink); text-decoration: none; display: flex; align-items: center; gap: 8px; }
.brand-mark { background: var(--accent); color: #fff; border-radius: 6px; padding: 2px 6px; font-size: 12px; letter-spacing: .5px; }
.topbar nav { display: flex; gap: 4px; }
.topbar nav a { padding: 6px 12px; border-radius: 6px; color: var(--ink); text-decoration: none; }
.topbar nav a.active { background: var(--human-bg); color: var(--accent); font-weight: 600; }
.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 12px; }
.topbar-right form { margin: 0; }

.center-page { display: grid; place-items: center; min-height: 100vh; padding: 16px; }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 16px 20px; }
.login { width: min(360px, 100%); display: grid; gap: 12px; }
.login h1 { font-size: 18px; margin: 0; display: flex; gap: 8px; align-items: center; }
.login label { display: grid; gap: 4px; }

/* inbox */
.inbox { display: grid; grid-template-columns: 340px 1fr; height: calc(100vh - 52px); }
.inbox-list { border-right: 1px solid var(--line); background: var(--panel); display: flex; flex-direction: column; min-height: 0; }
.search { padding: 10px; } .search input { width: 100%; }
.search.wide { padding: 0 0 12px; max-width: 480px; }
.tabs { display: flex; flex-wrap: wrap; gap: 4px; padding: 0 10px 8px; border-bottom: 1px solid var(--line); }
.tabs a { font-size: 12px; padding: 3px 8px; border-radius: 6px; text-decoration: none; color: var(--muted); }
.tabs a.active { background: var(--human-bg); color: var(--accent); font-weight: 600; }
.count { background: var(--red); color: #fff; border-radius: 999px; padding: 0 5px; font-size: 10px; }
.conv-list { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.conv-list li a { display: block; padding: 10px 12px; border-bottom: 1px solid var(--line); color: inherit; text-decoration: none; }
.conv-list li.selected a { background: #eef6f2; }
.conv-list li.unread strong::before { content: "● "; color: var(--blue); }
.conv-list .empty { padding: 16px; }
.row-top { display: flex; justify-content: space-between; gap: 8px; }
.row-mid { margin: 3px 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.row-tags { display: flex; gap: 4px; flex-wrap: wrap; }
.inbox-thread { min-width: 0; min-height: 0; }
.empty-state { padding: 48px; text-align: center; }
.thread-grid { display: grid; grid-template-columns: 1fr 320px; height: 100%; }
.thread-main { display: flex; flex-direction: column; min-height: 0; }
.thread-head { display: flex; justify-content: space-between; gap: 12px; padding: 12px 16px; background: var(--panel); border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.thread-head h2 { margin: 0; font-size: 17px; }
.actions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.banner { padding: 8px 16px; } .banner-red { background: var(--red-bg); color: var(--red); }
.messages { list-style: none; margin: 0; padding: 16px; overflow-y: auto; flex: 1; display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 72%; }
.msg-meta { font-size: 11px; color: var(--muted); margin-bottom: 2px; }
.msg-body { white-space: pre-wrap; padding: 8px 12px; border-radius: 10px; background: var(--panel); border: 1px solid var(--line); }
.msg-outbound { align-self: flex-end; }
.msg-assistant .msg-body { background: var(--ai-bg); border-color: #ddd0fb; }
.msg-staff .msg-body { background: var(--human-bg); border-color: #c4e3d4; }
.msg-internal { align-self: center; max-width: 90%; }
.msg-internal .msg-body { background: var(--warn-bg); border-style: dashed; font-size: 12px; }
.composer { display: flex; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--line); background: var(--panel); }
.composer textarea { flex: 1; resize: vertical; }
.thread-side { border-left: 1px solid var(--line); background: var(--panel); overflow-y: auto; padding: 12px 16px; }
.thread-side h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .4px; color: var(--muted); margin: 12px 0 6px; }
.kv { display: grid; grid-template-columns: 110px 1fr; gap: 4px 8px; margin: 0; font-size: 13px; }
.kv dt { color: var(--muted); text-transform: capitalize; } .kv dd { margin: 0; overflow-wrap: anywhere; }
.audit { list-style: none; padding: 0; margin: 0; font-size: 12px; display: grid; gap: 6px; }
.job-chip { display: block; padding: 6px 8px; border: 1px solid var(--line); border-radius: 6px; margin-bottom: 6px; text-decoration: none; color: inherit; }

/* dispatch */
.dispatch-head { display: flex; align-items: center; gap: 12px; padding: 12px 16px; flex-wrap: wrap; }
.dispatch-head h2 { margin: 0; font-size: 18px; } .dispatch-head form { margin: 0; }
.dispatch { display: grid; grid-template-columns: 1fr 360px; gap: 16px; padding: 0 16px 16px; }
.board { display: flex; background: var(--panel); border: 1px solid var(--line); border-radius: 10px; overflow-x: auto; }
.board-gutter { width: 64px; flex: none; border-right: 1px solid var(--line); }
.col-head { height: 52px; padding: 6px 8px; border-bottom: 1px solid var(--line); font-weight: 600; }
.hour { height: 60px; font-size: 11px; color: var(--muted); padding: 2px 6px; border-bottom: 1px solid #f0f2ee; }
.board-col { flex: 1; min-width: 180px; border-right: 1px solid var(--line); }
.col-body { position: relative; }
.hour-line { height: 60px; border-bottom: 1px solid #f0f2ee; }
.dot { display: inline-block; width: 10px; height: 10px; border-radius: 50%; margin-right: 6px; }
.job { position: absolute; left: 4px; right: 4px; background: #f3f8f5; border: 1px solid var(--line); border-left: 4px solid; border-radius: 6px; padding: 4px 6px; font-size: 12px; overflow: hidden; color: inherit; text-decoration: none; }
.job.selected { outline: 2px solid var(--accent); }
.job.status-cancelled { opacity: .45; text-decoration: line-through; }
.job.status-completed { background: #eef0ec; }
.job-panel { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 12px 16px; align-self: start; }
.job-panel h3 { margin-top: 0; }
.status-buttons { display: flex; gap: 6px; flex-wrap: wrap; margin: 8px 0; }
.reschedule .row { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 6px; }
.slot-list { list-style: none; padding: 0; display: grid; gap: 4px; }
.slot-list .slot { width: 100%; text-align: left; }
.tag.status-scheduled { background: #e0e9ff; color: var(--blue); } .tag.status-dispatched { background: var(--warn-bg); color: var(--warn); }
.tag.status-in_progress { background: var(--ai-bg); color: var(--ai); } .tag.status-completed { background: var(--human-bg); color: var(--accent); }
.tag.status-cancelled { background: var(--red-bg); color: var(--red); }

.email-row { margin-bottom: 4px; }

/* alerts */
.alert-card { margin-bottom: 10px; display: grid; gap: 6px; border-left: 4px solid var(--line); }
.alert-card.sev-critical { border-left-color: var(--red); }
.alert-card.sev-warning { border-left-color: var(--warn); }
.alert-card.sev-info { border-left-color: var(--blue); }
.alert-card .row { display: flex; gap: 6px; flex-wrap: wrap; }

/* settings */
.settings-form { display: grid; gap: 16px; max-width: 560px; }
.settings-form label { display: grid; gap: 6px; }

/* customers */
.page { padding: 16px; max-width: 1100px; }
.table { width: 100%; border-collapse: collapse; background: var(--panel); border: 1px solid var(--line); }
.table th, .table td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 16px; }
.plain { list-style: none; padding: 0; display: grid; gap: 8px; }
.property { margin-bottom: 8px; }

@media (max-width: 900px) {
  .inbox, .thread-grid, .dispatch, .grid-2 { grid-template-columns: 1fr; height: auto; }
  .inbox-list { max-height: 40vh; }
  .topbar { flex-wrap: wrap; height: auto; padding: 8px 16px; gap: 8px; }
}

/* team */
.notice { background: var(--warn-bg); margin-bottom: 16px; display: grid; gap: 6px; }
.notice code { font-size: 1.1em; padding: 2px 6px; background: var(--panel); border: 1px solid var(--line); border-radius: 4px; }
.inline-form { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.inline-form input, .inline-form select { min-width: 0; }
.team-users input.u-name { width: 100%; min-width: 120px; }
.team-users tr.inactive td, .tech-card.inactive { opacity: 0.6; }
.nowrap { white-space: nowrap; }
.tech-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.tech-card { display: grid; gap: 8px; align-content: start; }
.tech-card label { display: flex; gap: 6px; align-items: center; }
.tech-card .row-top input[name=name] { flex: 1; min-width: 0; }
.tech-card .skills { display: flex; gap: 12px; flex-wrap: wrap; }
.tech-card .hours { border-collapse: collapse; }
.tech-card .hours td { padding: 2px 4px 2px 0; }
.tech-card .hours input[type=time] { width: 7.5em; }
.page.narrow { max-width: 560px; }
.small.error, .error { color: var(--red); }
@media (max-width: 700px) { .team-users { display: block; overflow-x: auto; } }

/* settings: checkbox with its label on one line */
.inline-check { display: flex; align-items: center; gap: .5rem; flex-direction: row; }
.inline-check input { width: auto; }

/* ------------------------------------------------------------- phone calls */
.tag-sim { background: var(--warn-bg); color: var(--warn); font-weight: 600; letter-spacing: .02em; }
.call-grid, .sim-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; align-items: start; }
@media (max-width: 800px) { .call-grid, .sim-grid { grid-template-columns: 1fr; } }
.transcript { list-style: none; padding: 0; margin: 0 0 12px; display: flex; flex-direction: column; gap: 8px; }
.transcript li { display: flex; flex-direction: column; gap: 2px; padding: 8px 10px; border-radius: 8px; background: #f3f5f1; }
.transcript .who { font-size: 11px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
.transcript .t-caller { background: #e0e9ff; align-self: flex-end; max-width: 85%; }
.transcript .t-agent { background: var(--ai-bg); max-width: 85%; }
.transcript .t-note { background: var(--warn-bg); font-size: 13px; }
.facts { display: grid; grid-template-columns: max-content 1fr; gap: 4px 12px; margin: 12px 0; }
.facts dt { color: var(--muted); } .facts dd { margin: 0; overflow-wrap: anywhere; }
pre.code, .sim-log { background: #1d2421; color: #e7ece8; border-radius: 8px; padding: 10px; overflow-x: auto; font-size: 12px; }
.sim-log { list-style: none; margin: 0; max-height: 560px; overflow-y: auto; display: flex; flex-direction: column; gap: 6px; }
.sim-log li { white-space: pre-wrap; word-break: break-word; font-family: ui-monospace, Consolas, monospace; }
.sim-log .in { color: #9ecbff; } .sim-log .out { color: #b5f0c8; } .sim-log .note { color: #f3d27a; }
.sim-start { display: flex; flex-direction: column; gap: 10px; }
.sim-status { display: flex; gap: 8px; align-items: center; margin-bottom: 10px; }
.sim-say { display: flex; gap: 8px; } .sim-say input { flex: 1; min-width: 0; }
.sim-keypad { display: grid; grid-template-columns: repeat(6, 1fr); gap: 6px; margin-top: 10px; }
.sim-keypad .key { padding: 6px 0; font-variant-numeric: tabular-nums; }
.sim-actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 8px; }